Georgia based, collecting Nationally Sympathetic, helpful, and diligent, it's the way we are. Our methods include: Dual Collection Letters The first letter establishes contact with the patient. It is very cordial and notifies the patient that the account is seriously delinquent. Many times, this first letter from an outside agency is enough to elicit a proper response. A second letter is sent in the event that payment is not received. It is more strongly worded and notifies the patient that further action will be taken. Personal Phone Contact We will establish phone contact with the patient to ascertain the reasons behind the delinquent status of their account. We will inform the patient that we are willing to assist them by setting up a payment plan or helping with insurance claims. Insurance Filing Assistance We have vast experience dealing with insurance company claims and can assist the patient with initial filings or follow up previous filings. Payment Plan Arrangements If the patient is not covered by insurance, we will arrange a payment plan that is within their budget and can be managed. Account Management We manage the receivable by sending monthly statements and tracking its progress. We compile monthly accounting reports for our client physicians which outlines the status of each overdue account. Credit Bureau Reporting If we are unsuccessful in our attempts to collect the past due account, we will send the account to the credit reporting bureaus. This final step is very effective in the recovery of closed accounts. Skip Trace Software We have access to skip tracing software in the event the patient cannot be located. Our business is conducted in accordance with the Fair Debt Collection Practices Act and in full compliance with all laws and regulations. Sympathetic, helpful and understanding, our collection techniques will increase your revenues received for services rendered... and you only pay for what is actually collected. Are you an emergency room physician? How good are your coding practices? Click here to visit Pettigrew Medical Business Services, they can give you a risk free evaluation of your practice.